Hi, I have Policy which I purchase from Policy bazaar.
Date: 09/01/2023
Policy Number: [Protected]
Customer ID: [Protected]
At the time of purchasing that policy they said you will get claim for kidney stones after 1 month of purchasing the policy. Other than that for knee replacement and disc related problem, you will get claim after 2 yrs waiting. Now if I am in a need of claiming that policy they are deniying and saying it will be covered after 2 yrs waiting. Everytime, they (Raghav)misguided the customers and not even gave me claims. From the last 10 days I have raised a complaint and discuss the issue but they havent take it to high priority and not even got a 1-minute time to connect with me and solve my issue.

Now I am helpless because I am in a situation neither to cancel the policy not even they provided me the claim. They simply trapped the customers in their statements and do fake committments and whenever there is a requirement of giving claims.They denied everytime. Please take this on high priority andprovide me some solution because my mother is in a need of emergency situation. I dont have time to wait for couple of days. because she is already bearing this pain from the last few days.

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