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Are you in search of a reputable car dealership near San Jose, CA? Look no further than The Ford Store Morgan Hill. With our commitment to providing the best car-buying and -servicing experience possible, we have gained a stellar reputation in the Bay Area. As the #1 retail volume Ford dealer in the entire region, we take pride in our transparent pricing, non-commission sales staff, and extensive inventory of new and pre-owned vehicles. In this comprehensive review, we will delve into the various aspects of The Ford Store Morgan Hill, including customer reviews, services offered, and the overall dealership experience.
Customer Reviews: A Reflection of Excellence
When it comes to selecting a car dealership, it’s essential to consider the experiences of previous customers. At The Ford Store Morgan Hill, we strive to exceed the expectations of every person who walks through our doors. Our commitment to providing a positive customer experience is evident in the numerous positive reviews we have received. Let’s take a closer look at what customers have to say about their interactions with our dealership.
Horrible experience on two vehicle purchases
One customer shared a negative experience regarding their vehicle purchases at The Ford Store Morgan Hill. They mentioned a specific issue with the pricing of a vehicle, stating that an additional $4,000 was added to the purchase price without prior notification. The customer also expressed dissatisfaction with the response from Ford’s customer service. Despite reaching out to Ford, they were told that there was nothing they could do. The customer concluded their review by recommending potential buyers to consider purchasing a different make of vehicle or avoiding The Ford Store in Morgan Hill altogether.
Disappointing first-time buyer experience
Another customer, who was a first-time buyer, expressed disappointment with their experience at The Ford Store Morgan Hill. They mentioned submitting a credit application and confirming the vehicle they wanted, only to be repeatedly pushed aside throughout the day. Despite being ready to make a purchase, the customer was informed that the car had been sold to someone else. This negative experience led them to take their business elsewhere.
A great deal with exceptional service
On a more positive note, a satisfied customer praised The Ford Store Morgan Hill for providing a great car-buying experience. They specifically mentioned Jovan Fussell, a salesperson who went above and beyond to ensure a smooth and satisfactory transaction. The customer appreciated Jovan’s sincerity, patience, and thoughtfulness. Despite living a significant distance away, Jovan even delivered the vehicle to their home free of charge. Overall, the customer highly recommended The Ford Store Morgan Hill and Jovan Fussell for their exceptional service.
Service issues and lack of attention to detail
In contrast, another customer shared a frustrating experience related to service issues at The Ford Store Morgan Hill. They mentioned a series of problems with their vehicle, including a transmission replacement that was not properly installed, resulting in a “hard shift” between certain speeds. The customer expressed disappointment in the dealership’s failure to address the issue correctly the first time. They also highlighted concerns about the lack of quality assurance and checks and balances in place. Despite enjoying the driving experience of their vehicle, the customer ultimately rated The Ford Store Morgan Hill with only one star.
Outstanding customer service
One customer commended The Ford Store Morgan Hill for their outstanding customer service. They highlighted a specific instance where a manager at the dealership resolved a problem with their phone pairing in a prompt and efficient manner. The customer praised the manager’s ability to diagnose and fix the issue, emphasizing the dealership’s commitment to providing exceptional customer service.
Unfortunate experience with a sales tactic
A potential Mustang buyer shared a disappointing experience with The Ford Store Morgan Hill. They had been in contact with the dealership for two days, negotiating the purchase of a specific used 2016 Mustang. The customer had confirmed their intention to visit the dealership, including filling out a credit application. However, while en route to the dealership, they received a call informing them that the car had been sold to someone else. This experience left the customer shocked and frustrated, as they had made a considerable effort to visit the dealership.
The Ford Store Morgan Hill: A Commitment to Excellence
Despite the mixed reviews, The Ford Store Morgan Hill remains dedicated to providing the best car-buying and -servicing experience possible. We understand that customer satisfaction is paramount, and we continuously strive to improve and address any issues that may arise. Our commitment to transparency, exceptional customer service, and a vast inventory of vehicles sets us apart from other dealerships in the area.
Extensive Inventory and Transparent Pricing
At The Ford Store Morgan Hill, we take pride in offering a wide selection of new and pre-owned vehicles. Whether you’re in the market for a Ford Mustang, Ford F-150, or Ford Escape, our inventory has something to suit every preference and budget. Our transparent pricing ensures that you receive the best possible deal without any hidden fees or surprises.
Non-Commission Sales Staff
One aspect that sets us apart from other dealerships is our non-commission sales staff. Our sales consultants are focused on providing you with the best possible service and finding the right vehicle to meet your needs. With no commission-based incentives, our sales team is motivated solely by your satisfaction and ensuring that you have a positive car-buying experience.
Top-Notch Customer Service
At The Ford Store Morgan Hill, we prioritize customer service above all else. Our dedicated team is committed to addressing any concerns or issues you may have throughout the car-buying process. From the moment you step into our dealership, you can expect to be treated with respect, professionalism, and individual attention. Our goal is to make your experience as seamless and enjoyable as possible.
Service and Maintenance
In addition to our exceptional sales experience, we also offer top-notch service and maintenance for your Ford vehicle. Our service department is staffed by highly trained technicians who have the expertise to handle any repairs or maintenance your vehicle may require. We use genuine Ford parts to ensure the highest quality and performance. From routine oil changes to complex repairs, you can trust our service department to keep your Ford running smoothly.
The Ford Store Morgan Hill Website
To provide our customers with easy access to information, we have developed a user-friendly website. You can visit us at www.fordstoremorganhill.com to browse our inventory, schedule a service appointment, or learn more about our dealership. Our website also features customer reviews, allowing you to see firsthand the experiences of others who have chosen The Ford Store Morgan Hill.
Conclusion
In conclusion, The Ford Store Morgan Hill is a reputable car dealership near San Jose, CA, known for its commitment to excellence and exceptional customer service. While there may be mixed reviews, our dedication to providing transparent pricing, non-commission sales staff, extensive inventory, and top-notch service sets us apart from other dealerships in the area. We understand the importance of customer satisfaction and continuously strive to improve and address any concerns that may arise. Visit The Ford Store Morgan Hill today to experience our commitment to excellence firsthand.