In the world of hair care and treatment, Richfeel Trichology Centre has gained attention for its services. However, like any other business, they have received their fair share of reviews and complaints from customers. In this article, we will delve into the world of Richfeel Trichology Centre Reviews and Complaints to uncover the truth behind these experiences.
2. Understanding Richfeel Trichology Centre
Before we explore the customer stories, let’s familiarize ourselves with Richfeel Trichology Centre. It is a renowned hair care clinic that offers various treatments, including hair transplants, PRP (Platelet-Rich Plasma) therapy, laser hair reduction, and more. With multiple branches across India, Richfeel Trichology Centre aims to provide effective solutions for hair-related concerns.
3. Experiencing Richfeel Trichology Centre: Customer Stories
An Unpleasant Surprise: The Manager’s Deception
One customer visited the Richfeel Koramangala Clinic and encountered a manager named Seema Singh Bhadoria. Initially, she was quoted a price of 25K for a hair patch, but the cost suddenly increased to 33K when she went to select a premium patch. The manager’s deception left the customer feeling betrayed and dissatisfied.
A Delayed Hair Transplant Procedure
Another customer booked a hair transplant procedure with Richfeel in 2019. However, due to the unexpected outbreak of COVID-19, the procedure was delayed. Despite the understandable circumstances, the customer expressed deep disappointment and frustration with the unresolved issue.
Inconsistent Provision of PRP Treatment
One loyal customer invested a significant amount of money in undergoing PRP treatment at Richfeel Trichology Centre. However, they experienced irregularity in the provision of the treatment sessions, with sessions being canceled or rescheduled without proper communication. This inconsistency left the customer dissatisfied and concerned about the quality of service.
Disappointing Results and Inadequate Compensation
Several customers expressed their disappointment with the results of their treatments at Richfeel Trichology Centre. Despite multiple sessions, they witnessed minimal improvement, leading to dissatisfaction and a loss of faith in the brand. In some cases, compensation was offered in the form of an extra session, but it was deemed inadequate.
Unresponsive Customer Support and Delayed Delivery
Customers who faced issues with deliveries or had inquiries about their orders struggled to get a response from Richfeel Trichology Centre’s customer support. Emails and phone calls went unanswered, leaving customers frustrated and uncertain about the status of their orders.
Frustration over Unattended Calls and Undelivered Kits
One customer shared their frustration over unattended calls and undelivered kits. Despite making a payment and requesting a refund for undelivered products, the customer found themselves ignored by Richfeel Trichology Centre’s customer support.
Medical Issues and Request for Refund
Another customer faced medical issues that prevented them from receiving laser treatment. They requested a refund, as the treatment was no longer feasible for them. They emphasized the importance of the refund, as it would enable them to seek alternative treatment options.
Inactive Services and Unresponsive Support
Customers complained about Richfeel Trichology Centre’s services becoming inactive and unresponsive. They highlighted instances where the clinics displayed “TO-LET” boards and failed to provide products or services. This lack of operational clinics and unresponsiveness raised concerns and left customers at a loss.
Unresolved Payment and Non-Operational Clinics
One customer shared their experience of making a payment to Richfeel Trichology Centre but not receiving the promised services. They also mentioned that the clinics in Hyderabad displayed “TO-LET” boards, indicating non-operational status. Frustrated with the lack of response, the customer expressed their intention to pursue legal action if their money or services were not provided.
Mismanagement and Ineffectiveness of Laser Hair Reduction
Customers who underwent laser hair reduction treatment at Richfeel Trichology Centre expressed disappointment with the results. Despite multiple sessions, they experienced little to no reduction in hair growth. Additionally, they highlighted issues with staff behavior and management, including being blocked on social media for leaving negative reviews.
Refund Request for Unused Session
A customer who had paid for laser treatment sessions but could not continue due to medical issues requested a refund. They emphasized the importance of the refund in enabling them to seek alternative treatment options. They shared their medical reports and urged Richfeel Trichology Centre to understand their situation.
Failure to Deliver Medicines and Refusal to Refund
One customer claimed to have paid for medicines but never received them from Richfeel Trichology Centre. They expressed frustration over the lack of refund and urged others to be cautious when dealing with the company.
Dissatisfaction with Managerial Staff and Product Quality
Customers expressed dissatisfaction with the managerial staff at Richfeel Trichology Centre. They cited issues with the quality of products and the unwillingness of the staff to address concerns or provide satisfactory solutions. This led to frustration and disappointment among customers who had trusted the brand.
Inadequate Treatment Results and Insensitive Behavior
Customers who had undergone various treatments at Richfeel Trichology Centre, including laser hair reduction and PBT (Platelet Bio Therapies), expressed dissatisfaction with the treatment results and the insensitivity of the staff. They highlighted instances where the staff failed to address concerns or provide effective solutions, leaving customers dissatisfied and seeking alternative options.
Unprofessionalism and Unresolved Complaints
Customers shared their experiences of dealing with unprofessional behavior from Richfeel Trichology Centre’s employees. They expressed frustration with unresolved complaints and the lack of responsibility taken by the company. These experiences left customers feeling disregarded and unsatisfied.
Unprofessional Call and Insulting Behavior
One customer received an unprofessional call from Richfeel Trichology Centre’s staff, which included insults and offensive language. The customer expressed their disappointment and called attention to the disrespectful behavior exhibited by the company’s representatives.
Unfulfilled Commitments and Poor Service
Customers reported instances where Richfeel Trichology Centre failed to fulfill commitments and provide satisfactory service. These experiences ranged from delays in treatment sessions to unavailability of products or staff. Customers expressed their dissatisfaction and called for better accountability from the company.
Complaint against Mr. Subhojit’s Behavior
Customers raised complaints against Mr. Subhojit, a staff member at Richfeel Trichology Centre. They cited his unprofessional behavior, use of offensive language, and insulting attitude towards customers. The complaints emphasized the negative impact of such behavior on the company’s reputation.
Complaint against Mr. Subhojit’s Language and Attitude
One customer lodged a complaint against Mr. Subhojit, highlighting his disrespectful language and attitude towards customers. The customer expressed their disappointment and called for action to address such behavior within the company.
Complaint against Mr. Subhojit’s Insults and Bullying Behavior
Another customer shared their experience of being insulted and bullied by Mr. Subhojit. They expressed their frustration and urged the company to take appropriate action against such behavior, emphasizing the importance of a respectful and professional environment.
Summary of Customer Stories
From the customer stories shared above, it is evident that Richfeel Trichology Centre has received mixed reviews and faced various complaints. Customers have expressed their dissatisfaction with treatment results, unresponsive customer support, delayed deliveries, and unprofessional behavior from staff members. These experiences highlight the need for improvement in the company’s operations and customer service.
4. Conclusion
Richfeel Trichology Centre’s reviews and complaints shed light on the challenges faced by customers and the areas where the company needs to improve. It is crucial for businesses to address customer concerns and provide effective solutions to maintain trust and loyalty. By learning from these experiences, Richfeel Trichology Centre can work towards enhancing their services and ensuring customer satisfaction.