Planet Spark (PlanetsPark.in), an online learning platform, has gained significant attention in recent times for its public speaking and creative writing courses for children. However, a closer look at customer reviews and complaints reveals a mixed bag of experiences. In this article, we delve into the feedback provided by customers, shedding light on both positive and negative experiences. By exploring these testimonials, we aim to provide a comprehensive understanding of the platform’s strengths and weaknesses.
Positive Experiences: Boosting Confidence and Communication Skills
Many parents have praised Planet Spark for its ability to boost their children’s confidence and communication skills. In one review, a parent shares how their 11-year-old child, Divij, found joy in expressing their opinions through writing thanks to Planet Spark’s “The Spark Diary.” This parent believes that their child’s writing skills have significantly improved, setting the stage for a potential career in content creation.
Another parent, Aryaki’s mother, highlights the benefits of the daily quizzes and practice class plans offered by Planet Spark. These features have not only engaged her 6-year-old daughter but also made it easier for her as a parent to keep her child actively involved in group events and workshops.
Shubhi’s mother shares a heartwarming story about her daughter’s transformation. Initially struggling with stage fear and difficulty answering questions in class, Shubhi became more confident after taking just 20 classes with Planet Spark. This newfound confidence allowed her to deliver speeches on various topics without hesitation. The mother expresses her gratitude towards the Planet Spark teachers for the positive change they brought about in her child.
Negative Experiences: Unreliable Sales, Unqualified Tutors, and Poor Customer Support
While some customers have had positive experiences with Planet Spark, others have expressed frustration and disappointment. One customer advises against falling for the platform’s marketing tactics, describing the sales and administrative team as unreliable and untrustworthy. They caution against paying for the full term and recommend opting for a pay-as-you-go approach to avoid potential refund issues, as the platform does not honor refund requests.
Several customers have mentioned their dissatisfaction with the qualifications and English-speaking abilities of Planet Spark’s tutors. One review labels the tutors as unqualified and criticizes their command over the English language. This sentiment is echoed in another review that claims the tutors lack proficiency in English, making it difficult for students to grasp the concepts effectively.
In one scathing review, a customer simply describes the platform as the “worst ever.” They express frustration over the platform’s charging policies, claiming that they were charged the full amount upfront and were denied a refund even after attending only five classes. The customer also highlights the lack of integration within the platform, mentioning the inconvenience of having to print out materials for each class.
Mixed Experiences: Impressive English Fluency and Wasted Time
In contrast to the negative experiences shared, some customers have highlighted the positive impact of Planet Spark on their children’s English language skills. One parent proudly mentions how their 7-year-old child has developed fluent English speaking abilities, crediting the teachers and the platform for their focus on children’s development and the range of activities provided.
On the other hand, a customer labels the program as useless, feeling that their son gained nothing from the 19 sessions attended. This customer expresses frustration over wasting both time and money on the program, indicating their disappointment with the lack of progress.
Customer Service and Refund Issues
Several customers have raised concerns about the customer service provided by Planet Spark. One parent recounts their experience of enrolling their child on August 15th. During the enrollment process, they specifically asked about cancellation and refunds, to which they were assured of the flexibility to cancel at any time and receive a refund. However, when they requested a refund due to personal reasons, they were met with resistance and eventually informed that refunds were no longer possible.
Another customer describes their ongoing struggle to obtain a refund for their canceled enrollment. Despite raising multiple tickets and contacting various individuals within Planet Spark, they have received no resolution and no refund, highlighting the lack of responsiveness from the company.
Conclusion
The reviews and complaints from Planet Spark customers present a diverse range of experiences. While some parents praise the platform for its ability to boost confidence and communication skills in their children, others express frustration over unreliable sales practices, unqualified tutors, and poor customer support. It is essential for potential customers to consider these testimonials and evaluate whether Planet Spark aligns with their expectations and requirements.