I went for threading of eyebrows, forehead and upper lips along with underarm waxing at a franchise of a very reputed and highly esteemed salon i.e. Javed Habib located in Model Town, Bareilly on 16.09.2021. The negligence of the staff and the poor quality of product (wax) used by the salon burnt my underarms.

Thereby causing severe inconvenience and mental trauma. The upper layer of the skin came out, thereby leaving behind brown marks on the skin. The underarm skin is very sensitive and even a slight cut can cause tremendous pain. I have been struggling to make basic hand movements.

There is high probability of the burns leaving marks and patches, which is unacceptable. I am in intolerable pain because of the callous services provided by the salon and when I called them to complaint about the same, they justified their actions telling me my skin was too sensitive.

I should visit the salon again for application of cooling gel. I do not trust their products and believe that applying anything provided by them will further worsen the condition. I demand compensation for the mental trauma and inconvenience caused to me because of their negligent services.

When a customer chooses to visit such high-pay salons, we are investing more money for better services and getting burnt instead is an unacceptable situation.

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