Dear Sir/Ma'am, I am Saurabh Honrao, had boarded your rescheduled flight on 13/09/21 which was 6E 247 seat no.18A Bangalore to Pune at 15.15. I had given my baggage for check in & taken the boarding pass. This baggage had a bottle of Oakton whisky which was completely crushed due to mishandling, throwing or piling up of baggages etc.

By your cargo crew probably & it also damaged my other belongings in the baggage due to spillage as that bottle was seal packed & contained 750ml. I do travel by air often & had also recently flown with you but this kind of experience is very disheartening & disappointing for any traveller.

I have never experienced this kind of loss with any airlines or even by travel through train or bus. I had bought that bottle from tonique which is a leading liquor store in Bangalore & they also provided me with a box & a cloth bag to neatly pack it as I told them I was travelling by air & have also given me a receipt for my purchase which I still have.

Hence I had neatly packed it to avoid any kind of risk as you can also see that in your scanners while scanning baggages. Firstly you rescheduled my flight by more than 3 hours & I didn't even mind that & then this kind of damage again which cannot be acceptable by such a leading airline company.

I had 2 other bottles & other important belongings too in that same baggage but only 1 bottle was crushed thankfully & have still kept it until this issue is resolved from your end. I am attaching all the required photos with this mail as proof for you to check & please deal with this issue with priority & professionally.

As I have duly followed all the required guidelines by the airlines & don't want to face any kind of loss when I have fully cooperated. I can be contacted at any given time for further details regarding this serious issue. Request you to kindly do the needful at the earliest, thank you.

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