i am a customer of indane gas from Puducherry (Pondicherry), i am buying a cylinder via online payment with full amount paid from the Indane official website. The person who came to delivery the cylinder to my home asking us for extra charge for bring the cylinder to my home.

When i asked why are you asking extra charges for the cylinder, they told that they lifting the cylinder for that you need to pay. I asked that for lifting the cylinder you are getting salary from the gas company, so you are not suppose to ask any extra charges from us.

They said that this charges we always getting from all users, so don t argue with us just pay the money 40 rupees for lifting the cylinder. Also they are not showing weight of the cylinder, not checking cylinder washer is properly placed within the cylinder and not checking the cylinder working properly when close the gas regulator gas got switch off. Indane gas company having the rules that

1. No extra charges from the customer for delivery the cylinder.
2. Need to show weight of the cylinder to the customer or consumer.
3. Need the check the washer for the cylinder is placed properly and check it working properly

but they the delivering person never ever follow these rules, i asking the person who is incharge for these things has to follow and check the delivering person are working properly or not.

I have seen these problem in Puducherry (Pondicherry) and Tamilnadu.. Please arise complaint and solve the problem for customer and consumers.

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