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Flipkart: Flipkart is not providing refund for the missing product and blocked account

Junaida 22nd of Dec 2022
India
I have ordered for pigeon non stick cookware set on 9th December 2022 worth rupees 1304/- and it was delivered on 11th December in which it was a empty box that product is missing for me so suddenly i have raised complaint to the company and from their grievance team they told me to wait for 24 hours and after then no one is contacted me and i have raised complaint again and again.

I have written to their grievance team again and they contacted me after five days on the call they told me they requested seller to provide refund and the seller also accepted to provide refund but after that the call got disconnected so again i tried to contact them then I can see that they blocked my Flipkart account without intimating me and not provided the refund for the missing product.

Please help me to get my refund money for the missing product. They Sent me empty box and blocked my account please do help me to get refund money.
Order id-OD[Protected].

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