Cakezz: Did fraud with the order

bharti jeevan 8th of May 2022
India
I ordered flowers and card from this app with a total of 670 rupees. The time slot was given between 11 am to 3pm when the order didnt came even after 3 i tried to reacj tl them when I was finally able to reach to them after 1 hour of asking about the whereabous of my order they told me that my the flowers were not in stock and that could they send me a cake.

This was when I from my side asked them with strictness. After that when o asked for refund they replied they would initially within 2 business days and then when i asked to refund it now due to the fact that the terms lf the agreement made was not fulfilled amd there was breach of duty from there end they very unprofessionally said to me that we are busy with processing orders at the moment so we will not be able to adress your issue.

Not only the breached the contract they also denied their responsibility.

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More Reviews by Users

Jaya Inwate 15th of Feb 2023

Cake delivery nhi hua aur refund bhi nhi kiya

Jaya Inwate 15th of Feb 2023

Cakezz ki kharab service hai cake delivery nhi hua 24 hrs fir refund bhi nh mila

Cakezz online 6th of Jun 2022

Dear Customer, We are sorry to hear about Your experience, we have Initiated the Refund and it has been credited in your source account. Our team also contacted you and you acknowledged the same. Kindly accept our sincere apologies for the inconvenience caused to you, this happened because we faced unexpected Surge in orders on Mother's day. We will work hard to give you a better service in future. Regards, CAKEZZ Team

lamsun 9th of Jun 2022
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