In my 11 circle I have opened account more than 17 days before. I did deposited money in this app, after then I have updated my adhar card for KYC verification, but more than 8 days gone
But they didn't verified my KYC verification even they didn't make it failed, they just only shows under review documents, after then I've started messaging on email and also in facebook app more than 100 times i have message in both platforms with most of difficulties they make it failed,
But when I've uploaded my adhar card again then they said that they will back to me within 24-48 hours but again more than 5 days gone but they didn't back to me. Now since 5 days they stopped replying my message on email and also from facebook.
After these things I have started texting them in insta but after some some time they have started repeating the same answer every time they says every time that I should text on my 11 circle app's email but as I have already said that they are not replying my message.
But every time they replies same. Many time I've. Told them that my name mistaken in the app thas why my KYC is not being verified but they are fixing my account issue.
I don't know what to do and how to do, i told them to guide me but they are not co-operating with me....