Hello sir/ma'am, Apologies for the inconvenience caused to you. At Bikayi, unlike marketplaces like Amazon, Flipkart where the goods are sold under their brand name promoting sellers, is a website builder only, using which people can build their websites. We do not directly get involved in the promotions/orders/deliveries/returns of the products But, in order to provide better experience to end customers, we will be glad to help with whatever we can May we ask your mobile number, order ID and the store link from where the purchase has been done so we can check and assist you