Basics and Beyond: Taken Full Payment - Not Refunded Complete Amount

Shahnehal309 24th of Apr 2022
MUMBAI SUBURBAN , Maharashtra, India
Hi
I have been cheated by this gym for refund amount, When I was member of this gym they took quarterly membership payment on 29th June 2021 from me in advance for (July to September 2021) yet after 20 days on 22nd July 2022.

They closed there gym without any notice by sending message on whatsapp. In addition they told me they will refund my balance amount by end of July later on 31st July they told me they will require few more days however after few days when I didn't received refund money.

I asked them for refund on same after following up finally they paid me refund amount for 1 month but still 40 days balance amount was not paid back, I was told GST amount has been deducted for all 3 months.

Furthermore when I asked them how can they deduct GST amount for 2months when they have not provided me service and why should I pay GST amount because they failed to complete there service they replied me "our CA has calculated refund amount.

And he is not in town now, will discuss and let you know" Since from July 2021 I am chasing them for refund but whenever i call them they always make same excuse of our CA is out of town.

And then there is no reply from them and again when i call they give me same reply. Can you please look into this matter. I have attached screenshots for details.

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Company : Basics and Beyond

Category : Fitness Centers