I have booked an Ac Service on 17th of march, the technician while servicing damaged our machinery by watering the circuit. We were unknown of this thing so we allowed him to take our ac motor, circuit and remote as he said that its the motor which got damaged.
And its not his fault the machine was damaged from before, because he said this we knew he is not right as the machine was completing working before. Then till 25th of march after trying a lot lot he came back with our parts and didn’t inform us that the motor he has taken is not the original one.
As we have taken the pictures we knew it is not ours and when we asked him he tried to make up stories, till now he has not returned our original motor. He started getting violent and trying to break our machine and take the parts again we stopped him and called the emergency help line.
Also asked the lady to get our machine recheck by some other technician. 2 weeks later after mailing thousand of time there was no response as if the company doesn’t care.
Still not losing hope we waited and mailed each and every day. Then one day a man from the company came and checked the machine and he said the machine is damaged and you need to get it repaired by the hitachi service center because the previous technician has put water in the circuit which caused the damage.
This is when we got to know our machine is damaged and its not happened by itself it was technician’s fault. The same person asked us to claim the damages from the company itself.
And now when 1 month is already passed the company is not bothered to contact us or resolve this issue. Also, once we were able to talk to the customer service where he rudely said it is not the company’s problem and company will do nothing about it and no damages will be claimed also he said no service was made at your place and no one came to recheck.
I have all the proof and pictures. It was the urban company that damaged our machinery and also the company’s technician itself agreed to the fact that he has changed the motor with the duplicate one and the circuit was damaged by him during the service.
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