I had booked flight from JHARSUGUDA to HYDERABAD on 13th AUGUST 2021 online on travolook.in and amount of Rs.3880/- was deducted from my account towards payment of flight fare.
Due to technical error from travolook.in my flight could not be booked and the same was confirmed by travolook.in through email vide reference ID REF032943123 and assured to refund the amount Rs.3880/- deducted (copy of mail attached).
Also, I followed up by calling to travolook.in customer care executive regarding refund status, to which it was promised to me that refund shall be made within 7-10 working days.
However, despite reaching out to travolook.in customer care several times, every time they assured me that the amount shall be refunded in next 7-10 working and till date I have not received any refund from travolook.in.
I sincerely request you to look into this issue and help me get my amount refunded. Also, I request you to blacklist this online flight booking agency from further scamming customers.