We have ordered a solid wood storage king size bed from this site app on 24th January 2021 the amount for the bed was paid upfront at the time of purchase. We received the confirmation mail that our order has been confirmed with order no 1NSF[Protected]and will be dispatched before 26.01.2021. We felt the shipment is little late and we requested them for early shipment for which these people replied that the shipment will be done within 5-6 days,we reconfirmed from them that 5-6 days that they are claiming are for shipment only and they said yes.Now we were very happy that the product will be received on time.We were able to check the status of the product also and it showed that it has reached the production stage..After 5-6 we did not receive any mail so we tried checking the status ,it was still in production stage so we mailed them. Now these people replied that some manufacturing defect has happened and it has been sent back. We were okay but we were not able to check the status of our product now we again mailed them they send us a link but in that again we were facing the same issue it was showing that no such order is there. This issue has not been resolved yet..After some days we again asked them for the status and it was the same reply that our team is working on it and will be dispatched at the earliest. We had already lost the hope for early shipment but to our surprise even after a month the product was ready and dispatched and these people give the same repetitive reply in their mails..we even called these people and it was told to us that by the end of January you will definitely get your product. Saraf is a complete fraud site as not only us but there are Hundreds of people who are facing the same issue..If you will search on social site you will definitely understand the pain of people...these people are not even replying to all the queries in mail..we asked for cancellation and refund they have not answered to this till date..It is a humble request to kindly shut this shopping site..this is a complete fraud with the people of India and we all have only you as our hope who can take some strict action against these people so that they think thrice before fooling the people..You are a strong organisation, kindly take necessary action and provide justice to the people of India.
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