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Saraf Furniture [insaraf.com] >
Non Delivery
HelenPhillips
27th of Feb 2022
NORTH GOA, Goa, India
Order No:- INSF******133
We ordered quite a lot of furniture (Coffee table, TV unit, Dining table, 4 chairs & Corner bookcase unit) on 16th October 2020, it was all supposed to arrive 10th November 2020.
After many phone calls we eventually received the Coffee table, TV unit & 4 chairs on 30th December 2020, the delivery note stated 5 boxes/packages there was only 4, we immediately email the company.
The TV unit was ok, the coffe table top was NOT smooth, 2 of the chairs had damage, we decided not to complain, but wait for the corner unit/bookcase and dining table to arrive, so then we could check those and place just 1 complaint.
The corner bookcase arrived 18th January 2021, the condition was terrible, nearly all the joints were wide open & covered in glue. After many, many more phone calls & emails over the following 2 months, with all the same repeated LIES, we still had not received a dining table. Now 19 months later we still have not received a dining table.
I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE, AND AM SURE THAT ANY GOOD REVIEW IS WRITTEN BY
THEMSELVES, STAFF OR FAMILY.
We ordered quite a lot of furniture (Coffee table, TV unit, Dining table, 4 chairs & Corner bookcase unit) on 16th October 2020, it was all supposed to arrive 10th November 2020.
After many phone calls we eventually received the Coffee table, TV unit & 4 chairs on 30th December 2020, the delivery note stated 5 boxes/packages there was only 4, we immediately email the company.
The TV unit was ok, the coffe table top was NOT smooth, 2 of the chairs had damage, we decided not to complain, but wait for the corner unit/bookcase and dining table to arrive, so then we could check those and place just 1 complaint.
The corner bookcase arrived 18th January 2021, the condition was terrible, nearly all the joints were wide open & covered in glue. After many, many more phone calls & emails over the following 2 months, with all the same repeated LIES, we still had not received a dining table. Now 19 months later we still have not received a dining table.
I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE, AND AM SURE THAT ANY GOOD REVIEW IS WRITTEN BY
THEMSELVES, STAFF OR FAMILY.
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Saraf Furniture [insaraf.com]
Customer satisfaction rating
| Complaints | 14 |
| Pending | 14 |
| Resolved | 0 |
view all 14 complaints
Address
Sattu Colony, Sardarshahr-331403, Rajasthan
Customer Care Contacts
- (+91)-
- Email: [email protected] Website:
- http://www.insaraf.com
Saraf Furniture [insaraf.com] Customer Care Number, Contact Number, Email ID and Address Details are available in Company Profile.
