Date: 22/01/2022
Samsung SmartPlaza - Surindra Radios
SCO 1128, near Aroma Hotel, Sector 22C, Chandigarh.

To whom it may concern
I, the undersigned, would formally like to lodge a complaint against Samsung for the below specified reason. Date of purchase of a Samsung 55” Smart LED vide Invoice No. 202 dated 09:06/2021.

We are noticing from the month of October 2021 when the tv started showing some black marks on when the screen is completely white. To be specific the black marks are only visible on white screen not while running on normal colour channels or black when the tv is turned off.

Than we lodged the complaint to Surinder Radio where the tv was initially purchased. Surinder Radio lodged the complaint vide Complaint No. [Protected]dated January 2, 2022.

Surinder Radio sent there Samsung technical to attend the complaint on January 2, 2022. According to the technician require to cleaning Tv ( Which is not more than 6 months old) from the inside because of dust.

We refused to open the television as this is just 6 months old & it is still in warranty and heavy dust was inside the sealed / enclosed TV set that’s why we refused to open the tv.

And requested to escalate the issue to Samsung as we needed the product to be replaced or a written assurance that if after the warranty there is a issue with the screen Samsung is liable for replacement of the television as personally we have not seen dust getting into a new television just by itself.

Also We want to bring this to your notice that this is not the only LCD/LED we are using as , we have a LG 42” television from the past 7 years and a Samsung 75” for past 2.5 years and we have never found this type of any issue ever.

This is not a technical fault but a manufacturing fault, This is also not out of space to say whether this fault happens to each TV set & if not than why it happened to this set.

Therefore we say that it may got dust, probably while manufacturing and gone completely unnoticed because of its appearance on a very rare screen. So, I would like to request you for the replacement of the product.

As I cannot have a product which failed to survive less than 6 months in a confined room and required major cleaning under no dusty conditions which clearly indicates that it is not a technical fault rather it’s a manufacturing defect so keeping in view my above said facts replace the Samsung television at the earliest.

Hoping for a speedy response from your side & an action at your earliest convenience would be highly appreciated.

Thanking you,
Your’s sincerely
Anil Kumar Sharma
1070 Sector 28B
Chandigarh, 160002

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