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Refund Declined After Pickup Of Return
Kajalsharma12
11th of Jan 2022
India
I ordered ‘Rubans Jewellery Set’ on 25 Dec 2021 and received wrong product (earrings). I placed the return request on the same day I received my order i.e. 29 Dec and on 30 Dec I received a ‘out for pickup’ message from EKart
But no one came or contacted me for the pickup and I got a message of ‘return pickup failed’. I again placed return request the same day and on 31 Dec it was pickup by Ekart and I after that I received the ‘pick completed’ message
But the status on myntra didn’t change and I didn’t receive my refund. I contacted the customer care but they said that they’ve done their investigation and the product has not been picked up.
But no one came or contacted me for the pickup and I got a message of ‘return pickup failed’. I again placed return request the same day and on 31 Dec it was pickup by Ekart and I after that I received the ‘pick completed’ message
But the status on myntra didn’t change and I didn’t receive my refund. I contacted the customer care but they said that they’ve done their investigation and the product has not been picked up.
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Complaint marked as Resolved
Sep,23 2023
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