Online Shopping > Luxisma.com > Fraud website. Refund issues

[Resolved] Luxisma.com: Fraud website. Refund issues

Sanjana 26th of Jan 2021
Hyderabad , Telangana , India
I have ordered a Gucci things footwear from this website charging 8375/- RS. They sent a wrong product and I asked them continuously to schedule a return pick up and asked them for a refund as I sent the product back. They said they can’t provide a refund and they will replace it by the correct product.

It’s been 1 and half month I sent the product back and I have all the billing details and stuff but they blocked my number and WhatsApp and haven’t been attending any of my calls now. Neither did I get the product not did I get the refund . I have been calling them constantly but they haven’t been picking my calls.

I have all the recordings or their conversations all the messages they sent. I even made a video while I was returning the product to the pickup executive. They are sending wrong products and taking money from people. 8K isn’t a small amount and I would like my amount to be refunded. Their contact numbers are: +[Protected]
+[Protected]

I would like for you to take an action on them immediately.

This website is a complete fraud website and I have got all the proofs about it .the products in this website are fake and they charge extreme amount of money.

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Complaint marked as Resolved
Sep,23 2023

I have received the refund from the brand

updated by Sanjana, May,08 2021

I made a fake complaint , money was refunded already , product provided was genuine product , i wish to remove this review , Luxisma has always been a good company to me and friends as well , been shopping since a long time now , i would like to take back my words what all i wrote in review , there was some misunderstanding which got resolved on time .

More Reviews by Users

Chaitra Veer 1st of Aug 2021

I have ordered Mk bag and not received from past 2 months if i call thy wont pic my call or reply back in watsapp plz help

Shika 28th of May 2021

They are posting fake good reviews This is a scam If you buy from them they will not refund any amount they will stop responding This buyer Sanjana is fake they have posted to make us fool

Babitha Vadamodula 26th of May 2021

Santana, they are playing with me now. They re not refunding my money. they are not even responding

Savita Sarin 28th of Apr 2021

Super best quality Gucci handbags, i just received my order and i just can't believe it, i am in-love with it. The quality is excellent, perfect markings and 100% authentic. I will be getting more from the store.

vedansh gupta 28th of Apr 2021

Wonderful, easy shopping experience. Luxisma delivered great customer service. Went above and beyond. The bag was beautifully packaged and authentic MCM. I have also checked the authenticity of our products in the official store. Would definitely buy from them again.

Vaibhav Gurani 14th of Apr 2021

complaintroom, We have issues the refund to the user, pls check the screenshot attached. Also remove this comment , As it will give negative impact for our brand

Sanjana [Complaint's author] reply,Apr,15 2021

Thank you for the refund. But it too 6months for me get this resolved thank you. Anyways

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Luxisma.com

Customer satisfaction rating
Complaints 23
Pending 22
Resolved 1
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#45/2, Shree Ganesh towers 1st floor,
Near Unilet opp sumangali Silks,
B Narayanaswamappa Rd, Yeswanthpur,
Bengaluru, Karnataka 560022.

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