Mausam Ojha
16th of Sep 2022
India
Luminous is selling fraud products in India. I took 1 cruise 5000 with 4 batteries and it's approx cost is 65000 . After luminous refused to install it, the product has now stopped working after 2 months and is given 30 mins of backup with 4 batteries.
Company have no technician to fix it or replace and they are saying that It starts giving backup after 2 or 3 times of full discharge. Also saying that 4 batteries normally will give me 7 to 8 hours of backup when using 400 to 500 watts of usage. Looks like the full company has uneducated and poor engineers.
RND Team is not interested in this. Also they start fighting if you are saying something to them. I don't know what the CEO and CTO of the company are educating to their employees Or they are also the same.
Complain id - [Protected]
Still waiting for the next reaction.
Company have no technician to fix it or replace and they are saying that It starts giving backup after 2 or 3 times of full discharge. Also saying that 4 batteries normally will give me 7 to 8 hours of backup when using 400 to 500 watts of usage. Looks like the full company has uneducated and poor engineers.
RND Team is not interested in this. Also they start fighting if you are saying something to them. I don't know what the CEO and CTO of the company are educating to their employees Or they are also the same.
Complain id - [Protected]
Still waiting for the next reaction.
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