Reviews & Complaints: Keruas Delivered Wrong Product

1 Review
B_Sharanya 15th of May 2021
HYDERABAD, Telangana, India
I had gone through Facebook and I found an ad based on this website Keruas the ad was quite attractive so I visited the website the products in their website were very impressive then I decided to purchase a dress.

The details of that dress is stunning embroidery worked alluring white dress the model was kajal aggarwal and I moved on to the payment process but there was no cash on delivery as I liked the dress a lot without any thought.

I ordered it and after the payment I got to know that I forgot to mention the size I don't know how that creepy website allowed me for further payment process without size so I called the customer care and resolved my size issue.

After a few the days the order was delivered when I opened the package really was stunned the dress which I received was totally different from the displayed dress I was completely disappointed the fabric and the design is pathetic.

I have no words to describe so quickly I called the same customer care and asked the procedure for refund but there was no clear response from them and they easily escaped by telling to mail the website and they also told that money is going to be refunded as their website cash .If there is no trust on the website how can I further believe them by make the same mistake.

So please help me to solve the problem and I wish this kind of websites to be banned.

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More reviews by users

shilpi jain 17th of May 2022

It’s same happened with me, they are cheater. They should punish. They have to returned our money.

Bhagya 8th of Jul 2021

It’s the same happened with me too. Ordered cream coloured flower printed suit. But got another top which is white in colour with red flowers. And that to S size. I ordered XL. Do the company things that what ever they send will easily be taken by the customer. One thing good is that they r sending some thing or the other. I think they r clearing their waste waste stock by showing one pic and sending other

Shailaja_250185 22nd of Jun 2021

I have received a wrong product I want to return it back

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