We ordered a varsity black jacket ₹799 from their Instagram page with username closet_._hues, now changed. They asked us for all the shipment details and a packet got delivered in 2 days. It was COD so we trusted them.
After opening the packet we saw that they have sent us a horrible, second hand peach dress which we had not ordered and there is no way we can get in contact with them now.
We checked their Instagram page there are no contact details and we tried messaging them and now they are not replying back. The dress is in a worn out condition and it also cost us money.
There is no address or contact details given on the shipment label just the store name which is kasgar.store, we checked this store online but the website is not opening. Complaint room is our only hope to get this issue resolved.
This company is a complete fraud and such companies shouldn’t be allowed to operate. We found their page through an Instagram ad. Instagram shouldn’t all such frauds to run ads.
I am also attaching the images of the dress that got delivered and the screenshots of the chat that took place with them.