Reviews & Complaints: Not providing order return/refund

1 Review
JumailaKV 1st of Feb 2021
KANNUR, Kerala, India
I had purchased 2 anarkalies from for my marriage purpose. That was the first time I am placing an order from this website. I placed the order because the website has provided return option for all the orders in case we do not like the product for any reason. I selected the mode of payment as Cash On Delivery while placing the order.

But later , representative called me to pay the amount in advance and I paid through Google Pay. Before the cash payment I reconfirmed with the representative regarding order return and cash refund in case if I do not like the product after receiving. He confirmed it and I had recorded the call conversion.

After receiving the order I did not like the anarkalies because of its poor quality and tried to return those , but the return option in website was not working .So tried to call the same person(representative) who had contacted me earlier for the payment. He did not pickup the call. I even tried to reach out to them over mail , but they did not respond. +[Protected]is their contact number and [PROTECTED] is their email id.

I paid Rs.3465 in total for the order. I had to buy another anarkali from a shop for my marriage by spending Rs.2000 and also I had to take one day leave for contacting and to purchase the new anarkali from shop.

Also I was mentally down and tensed as they were not responding to my calls and mails.

Submit Your Comment

Choose Rating (1 Star is Bad, 5 Stars is Good):

Contact Information Customer Care Number, Contact Number, Email ID and Address Details submitted by user:

Company :