RoyalAnarkali.com Reviews & Complaints: Not providing order return/refund

1 Review
JumailaKV 1st of Feb 2021
KANNUR, Kerala, India
I had purchased 2 anarkalies from https://royalanarkali.com for my marriage purpose. That was the first time I am placing an order from this website. I placed the order because the website has provided return option for all the orders in case we do not like the product for any reason. I selected the mode of payment as Cash On Delivery while placing the order.

But later , royalanarkali.com representative called me to pay the amount in advance and I paid through Google Pay. Before the cash payment I reconfirmed with the representative regarding order return and cash refund in case if I do not like the product after receiving. He confirmed it and I had recorded the call conversion.

After receiving the order I did not like the anarkalies because of its poor quality and tried to return those , but the return option in website was not working .So tried to call the same person(representative) who had contacted me earlier for the payment. He did not pickup the call. I even tried to reach out to them over mail , but they did not respond. +[Protected]is their contact number and [PROTECTED]@gmail.com is their email id.

I paid Rs.3465 in total for the order. I had to buy another anarkali from a shop for my marriage by spending Rs.2000 and also I had to take one day leave for contacting royalanarkali.com and to purchase the new anarkali from shop.

Also I was mentally down and tensed as they were not responding to my calls and mails.


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Company : RoyalAnarkali.com
Kerala
https://royalanarkali.com