At this month, I had taken a loan of 8000rs online via Express Loan app for which the due date was 09/01. I started receiving harassing calls from [Protected]on 08/01. The agent was extremely rude and unwilling to listen to me.

I told him that I would make payment on the due date. On 09/01, I again started receiving threatening calls from that number. I made a successful Paytm payment (Ref[Protected]) of 8000rs on 09/01 at 5:15pm to UPI id [PROTECTED]@icici.

Which is linked to ICICI Bank account [Protected]. I shared the screenshot with that person and he said that the payment is not getting updated from his end,so.

I should make another payment through the link he would be giving me on Whats App. I told him that when the payment has successfully gone through, I will not make another payment.

Now, as per their app, I owe them 10560 which consists of that 8000rs + late charge. Now, not only I want additional charges to be removed but also, I want to be adequately be compensated for harassment by the agent of the mentioned loan app even though the original payment of 8000rs went through successfully which is confirmed by my bank statement and ICICI Bank official.

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