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Big Bazaar Reviews & Complaints: Prepaid Order Not Received

1 Review
swarnima shambhavi 16th of Nov 2021
PATNA, Biharbihar, India
I placed an order which was to be delivered on 13 November between 8-10 am. My order I'd is 888622822. My mobile no.is [Protected]. I called customer care executive at 11.30 and enquired about my order status. Mr.vinay informed me that wait for another 1 hour.

I informed him that I have to go to out. I'm not at home for next 5 hours. Then he rudely replied that cancel your order. Is this the convenient service you are providing? This is pathetic.

Moreover on 14 it was showing order status as delivered. I again called customer care executive then I was assured that my product will be delivered within 4 hours but it never reached.

I called customer care executive thrice but only sorry and your product will be delivered soon was their response. There was never ever any call back arranged from your side or your store.

It was just like whosoever received my call completed the formality. Now what do you expect me to do. It seems like I am begging for my own things after paying for it. Last option that I am left with is going to consumer forum.

Because I am not taking this autocratic behaviour.


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Big Bazaar

Customer satisfaction rating
Complaints 36
Pending 35
Resolved 1
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Big Bazaar, Tower C, 247 Park, 4th Floor, LBS Marg, Vikhroli (West), Mumbai- Maharashtra (400 083)

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