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Denying My Genuine Refund
Jagvansi
8th of May 2022
WEST DELHI, Delhi, India
Hello i have ordered a product from amazon on 2nd of may 2022. And i received it on 3rd may ,as for my convenience i took that from my balcony with a basket but when i saw it it's packaging seal was broken and then i came down and talk to the delivery boy about that but he said that he can't do anything about that as he marked it delivered.
Then i contacted to costumer care on same time and gave amazon's representative a brief of my case she asked me to send a picture i clicked it and send it to the Amazon's portal then she said that "THANK YOU SIR YOUR PICTURE HAS BEEN RECEIVED AND YOUR REFUND WILL BE INITIATED IN 3 BUSINESS DAYS AND YOU CAN DISPOSE OFF THE PRODUCT.
These are her exact words. And then i didn't receive any refund then i called again in customer care on 8th may 2022 and gave them briefing about my case they straight denying it that we can't give you refund as your picture is not sufficient.
I told them each and every thing which their representatives told me on first call. They again and again telling me to send them more pictures but i dispose off the product already because it was a medicine and i can't use it if it's packaging was broken.
They even accept that this is their problem i have that in call recording, but they can't help me. I request you to please help me and get my refund back. I have all the needed call recording.
Then i contacted to costumer care on same time and gave amazon's representative a brief of my case she asked me to send a picture i clicked it and send it to the Amazon's portal then she said that "THANK YOU SIR YOUR PICTURE HAS BEEN RECEIVED AND YOUR REFUND WILL BE INITIATED IN 3 BUSINESS DAYS AND YOU CAN DISPOSE OFF THE PRODUCT.
These are her exact words. And then i didn't receive any refund then i called again in customer care on 8th may 2022 and gave them briefing about my case they straight denying it that we can't give you refund as your picture is not sufficient.
I told them each and every thing which their representatives told me on first call. They again and again telling me to send them more pictures but i dispose off the product already because it was a medicine and i can't use it if it's packaging was broken.
They even accept that this is their problem i have that in call recording, but they can't help me. I request you to please help me and get my refund back. I have all the needed call recording.
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